garuda Casino & Sportsbook Data Care
This page describes what we collect when you use garuda and how we keep that data protected. You deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, place bets on Liga 1 and Champions League matches, and join live-dealer tables—and we handle your personal and payment information with care. We collect only what we need to operate your account and comply with law, we do not sell your data, and we encrypt everything in transit and at rest.
Our privacy policy reflects how garuda actually operates. We're transparent about what information passes through our systems, who has access to it, and how long we keep it. This is not a dense legal document designed to confuse; it's a straightforward explanation of our data practices so you know exactly what to expect.
If you have questions about your data or how we handle it, contact our support team through the Help CenterWe respond to data inquiries within 5 business days.
What We Collect When You Use garuda
We collect information in three categories. First, account information: your full name, date of birth, email address, phone number (optional), and residential address. This is necessary to open your account and comply with legal requirements around identity verification.
Second, payment information: we collect the details you provide when you deposit or withdraw through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full card numbers or wallet secrets—our payment processors handle that securely, and we receive only a confirmation that the transaction completed.
Third, activity data: we log your bets, gameplay, deposits, withdrawals, login times, and device information (your browser type, IP address, and operating system). This helps us detect fraud, investigate disputes, and understand how our platform is used. We also track what games you access, what sports you bet on (Liga 1, Piala Indonesia, Piala AFF, Champions League, etc.), and when.
How We Use Your Data on garuda
We use your account information to operate your account, process deposits and withdrawals, and verify your identity before your first withdrawal. Payment information is used only to facilitate transactions and confirm receipt of funds. Activity data helps us detect fraud (e.g., multiple accounts from the same IP address, unusual withdrawal patterns, or collusion in multiplayer games), resolve disputes, and comply with anti-money-laundering laws.
We also analyze aggregate activity—trends in which games are popular, which payment methods users prefer, peak betting times during Liga 1 or Champions League seasons—to improve our platform. This analysis does not identify you personally; we look at patterns, not individuals.
We do not use your data for marketing outside garuda. We do not email you unsolicited promotions. We send only service-related messages: account alerts, deposit confirmations, withdrawal status, and responses to your support requests.
Third Parties Who Access Your Data
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction details as necessary to process your deposits and withdrawals. These are regulated financial services with their own privacy policies.
Our servers may sit outside your jurisdiction (we use cloud infrastructure in multiple regions), which means your data may be stored and processed internationally. We ensure all transfers meet encryption and security standards equivalent to Indonesian data-protection norms.
We work with fraud-detection services that analyze transaction patterns to identify suspicious activity. These services operate under strict confidentiality agreements and do not retain your data after analysis completes.
We do not share your data with advertisers, analytics platforms, or third-party marketing services. We do not sell contact lists. The only exception: if we are legally required to disclose data (e.g., a court order or regulatory inquiry), we comply with the law. In such cases, we notify you unless prohibited by law from doing so.
Your Rights on garuda
You have the right to request a copy of all personal data we hold about you. Submit a data-access request through the Help Center, and we'll provide a CSV file with your account info, transaction history, and login records within 10 business days. You have the right to correct any inaccurate information—if your name or address has changed, update it in your account settings anytime.
You have the right to request deletion of your account and all associated data. When you close your account, we retain transaction records only as required by law (typically 5 years for anti-money-laundering compliance), then delete everything else. If you request deletion but have an outstanding balance, we first process a final withdrawal to your preferred payment method, then delete your account.
You have the right to withdraw consent for any use of your data beyond what's necessary to operate your account. For example, you can opt out of aggregate analysis emails. This does not affect your ability to use garuda, but it may limit our ability to notify you of service updates.
International data transfers
Your data may be processed by our team members working from Jakarta, Surabaya, Bandung, or Medan, and stored on servers in multiple countries. All transfers are encrypted and protected by data-processing agreements.
Cookies and Tracking
We use cookies (small text files stored on your device) to keep you logged in, remember your game preferences, and prevent fraud. Most cookies expire when you close your browser. Some cookies persist for up to one year to improve your experience on your next visit (e.g., remembering your preferred payment method).
We do not use tracking pixels or third-party analytics to profile you. Our cookies serve only garuda functions: session management, fraud detection, and user-preference storage. You can disable cookies in your browser settings, but this will log you out and make garuda less convenient to use.
How Long We Keep Your Data
We keep your account information and transaction records for at least 5 years after you close your account, as required by anti-money-laundering regulations. After 5 years, we delete personal identifying information (your name, address, ID copy) while retaining anonymized transaction summaries for audit purposes only.
Login records and activity logs are kept for 2 years, then deleted. Payment processor records are retained by those processors (online payment, e-wallet, mobile banking, etc.) according to their own policies, which typically run 7 years for tax and regulatory compliance.
Our Security Practices
We encrypt all data in transit using TLS 1.2 or higher (the same standard used by banks). Data at rest is encrypted using AES-256. Our servers are protected by firewalls, intrusion detection, and regular security audits. Our team undergoes annual security training and signs strict confidentiality agreements.
No system is non-specific info secure. If we discover a data breach, we notify affected users within 5 business days, explain what was compromised, and describe steps we're taking to prevent recurrence. We maintain cyber-insurance to cover costs of any breach remediation.
How to Contact Us About Your Data
Questions about your privacy, requests to access or delete your data, or complaints about our data practices can be submitted through the Help CenterTag your message as "Data Request" or "Privacy Inquiry," and our compliance team will respond within 5 business days. You can also email us directly from your account settings.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or law. We will notify you of material changes at least 30 days in advance by email or banner notification on garuda. Continued use of our platform after changes take effect means you accept the new policy. If you do not accept, you can close your account and request a withdrawal of any balance.
Summary: Your Privacy on garuda
We collect your personal information only to operate your account, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with law. We encrypt all data, do not sell it, and keep it for only as long as necessary. You can request access, correct inaccuracies, or delete your account anytime. Our security practices meet industry standards, and our team is committed to keeping your data safe.
Your trust is essential to us. This policy reflects our actual practice, not legal boilerplate designed to confuse. If anything is unclear, ask our support team. We're here to keep garuda transparent and your data protected.